At Pundi X, we’ve always strived to make crypto payments simpler and faster, with your partnership being key to driving mass adoption. Ensuring compliance with regulations across various countries has been a critical part of our success, and we deeply appreciate the time and effort our local partners have dedicated to this.
As part of our commitment to innovation and decentralization, we are transitioning away from our custodial services. Starting November 1, 2024, Pundi X will cease the operation of all custodial distributor and merchant accounts. We are excited to introduce a decentralized solution that will allow XPOS merchants to manage their funds directly without Pundi X acting as a custodian.
What You Need to Do:
We ask that you withdraw any funds from your merchant account at merchant.pundix.com by the end of October 2024. Unverified and inactive accounts with zero balance will be deactivated immediately.
Steps for Withdrawing Funds:
1. Login your account at Merchant Management System. If you forget your password, please visit https://merchant.pundix.com/#/forgot_password to reset.
2. Click 'Funds' on your left hand side and choose 'Sales account' or 'Cashier account' in the menu. You can also consolidate your fund into one account by using "Transfer" feature before performing the withdrawal.
3. Click 'Withdrawal' to enter the info and settle your crypto payment in a stable coin, DAI or USDT. Please make sure to input the address supporting the USDT / DAI BEP20 tokens on BNB Smart Chain or USDT TRC20 tokens that you have the access to. For the amount of single withdrawal lower than 30,000 USDT/DAI, the transaction will be automatically completed on chain. The processing time depends on the BNB Smart Chain network or Tron network condition.
After the closure of the custodial platform, we will provide self-custodial solutions for both payment gateway providers and merchants. If you would like to sign up for this service, please fill in this form. The team will contact you to assist you with the transition.
We remain dedicated to delivering high-quality services and advancing mass crypto adoption. While our technology evolves, our mission remains unchanged, and your ongoing support continues to drive our efforts.
For any questions, feel free to reach out to us at support@pundix.com. For the latest news update, please follow us on https://x.com/PundiXLabs.
Thank you for your support.
Sincerely,
Pundi X Support Team
Comments
0 comments
Article is closed for comments.