If you scanned the QR code, it is possible that XWallet imported the address wrongly. If that’s the case, you should pay attention to the address and delete extra characters. When it happens, XWallet adds “bitcoin: “ before the correct address.
BTC addresses: contains 26-35 alphanumeric characters, must start with “1”, “3” or “bc1”.
ETH and it’s tokens addresses: contains 40 digits, must start with “0x”.
If the problem persists, please send us a screenshot of XWallet transfer page together with the address in text format.
Pundi X Support Team