If you have no access to the backup key to log in your account please provide:
1. Photo of your Passport page or ID document (used in KYC)
2. A Selfie Photo with your Passport page or ID document (used in KYC), together with a handwritten note with “Application to deactivate Google Authenticator + your name+xwallet account information(your email and phone number)+current date”
3* The transaction hash you top up to your XWallet account 【If you have verified KYC, you don't have to provide】
4* The creation date and balance of your account【If you have verified KYC, you don't have to provide】
5* Screenshots of your XWallet account(transaction history，Me page, deposit hash,etc.)【If you have verified KYC, you don't have to provide】
Your request will be resolved in at least 10 workdays. Please wait patiently.
Comments
3 comments
Hello where can we send the info to (photo + writings) ?
You just can sent at email
can you help me, how do i get my pudi account back. because my google authenticator disappeared
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