Summary of Wrong Deposit

1.Missing or Wrong Message/MEMO

If you forgot or use a wrong Message/MEMO(e.g. BNB, NPXSXEM, XEM, etc), then your deposit will not be credited. You may submit a ticket with the Subject of【Forgot or Wrong Message/MEMO】.

Also, please provide the following information for us to verify the transaction:

1. the screenshot of this transaction in the exchange

2. transaction hash

3. Screenshot of your NPXSXEM receive address in your XWallet, message that you required to fill it in

4. the identification you used for KYC verification in XWallet

5.A video that recording the operation of you. The video needs to meet below requirements:

①Login the Exchange Account

②View this transaction history clearly. (to prove that the transaction is operated by yourself)

if you are using nano ledger or any other personal wallets, please show us the wallet address or public key in addition with Transaction details like Hash or TxID. Please send the video to our official email xwallet@pundix.com

The operations can only be conducted by authorized staff under carefully security audit.  Please be patient as it may cost at least 15 workdays to retrieve the coins.

2.Deposit to a non-XWallet address:

If you have deposited to a non-XWallet address, XWallet is unable to help you recover the coins.

3.Deposit coin A to the address of coin B on XWallet(e.g., deposit NPXS to BNB address on XWallet) / from multi-sig/contract address:

Please send an email to xwallet@pundix.com or submit a request with the subject “Recovery of Wrong Deposits + Account number” and provide your information

1. The blockchain transaction ID/hash of this transfer:
2. Your XWallet account username:
3. A return address for us to return the funds to (not multi-sig):
4. One screenshot of your XWallet settings page;
5. One screenshot of your Me page;
6. One screenshot of your XWallet address;

We will submit your request to our technical team for recovery solutions. However, it will take a longer period (20 days at least) to settle these issues since they are resources and time-consuming. Your patience will be greatly appreciated.

4.Deposit XWallet coins from a multi-sig address to XWallet:

Please send an email to xwallet@pundix.com or submit a request with the subject “Recovery of Wrong Deposits + Account number” and provide your information

1. The blockchain transaction ID/hash of this transfer:
2. Your XWallet account username:
3. Corresponding coin address of XWallet for us to move the funds:

We will submit your request to our technical team for recovery solutions. However, it will take a longer period (7 work days) to settle these issues since they are resources and time-consuming. Your patience will be greatly appreciated.

5.Deposit non-XWallet coins to XWallet:

XWallet is unable to help you recover the coins that XWallet not supported.