Instructions for Recovery of Wrong Deposits on XWallet / from contract address

We hereby provide the following recovery instructions for users who have deposited to a wrong address or deposited wrong coins:

1.Deposit to a non-XWallet address:

If you have deposited to a non-XWallet address, XWallet is unable to help you recover the coins.

2.Deposit coin A to the address of coin B on XWallet(e.g., deposit NPXS to BNB address on XWallet) / from multi-sig/contract address:

Please send an email to xwallet@pundix.com or submit a request with the subject “Recovery of Wrong Deposits ” and provide your information

1. The blockchain transaction ID/hash of this transfer:
2. Your XWallet account(email and phone no.):
3. A return address for us to return the funds to (not multi-sig,not XWallet address):
4. One screenshots of your XWallet settings page;
5. One screenshot of your Me page;
6. One screenshot of your XWallet address;

We will submit your request to our technical team for recovery solutions. However, it will take a longer period (20 days at least) to settle these issues since they are resources and time-consuming. Your patience will be greatly appreciated.

3.Deposit XWallet coins from a multi-sig address to XWallet:

Please send an email to xwallet@pundix.com or submit a request with the subject “Recovery of Wrong Deposits” and provide your information

1. The blockchain transaction ID/hash of this transfer:
2. Your XWallet account(email or phone no.):
3. Corresponding coin address of XWallet for us to move the funds:

We will submit your request to our technical team for recovery solutions. However, it will take a longer period (more than 20 workdays) to settle these issues since they are resources and time-consuming. Your patience will be greatly appreciated.

4.Deposit non-XWallet coins to XWallet:

XWallet is unable to help you recover the coins that XWallet not supported.