① Always double-check coin type and receive address when you deposit or transfer your cryptocurrency assets. Funds lost due to incorrect coin selection or mistype of address would be irretrievable.
② Beware of spam/phishing emails, links and websites. Pundi X will not ask you to send coins to addresses/exchanges that are not announced via official news channels.
③ Execution times of coins vary based on the conditions of the network, normally range from 1 to 6 hours. BTC transactions usually take longer than other coins. If it takes longer than 6 hours, you can PM admin on telegram or contact us at firstname.lastname@example.org. Please provide screenshots, hash and address( the more detailed your description is, the better). We will check ASAP.