[Update] September 11th: Maintenance has concluded, and the BTC Lightning Network on Crypto Sales is now functioning normally.
We hope this message finds you well. At Pundi X, we are committed to providing you with a seamless and secure crypto payment experience. However, we have identified a delay reporting issue when processing crypto sales via the BTC Lightning Network.
To ensure the best possible service and address this issue promptly, we have made the decision to temporarily pause crypto sales through the BTC Lightning Network on our XPOS platform. We want to emphasize that this pause is strictly related to the reporting delay and does not affect the operation of BTC payments on the Lightning Network itself.
What You Need to Know:
1. Temporary Pause: Crypto sales via the BTC Lightning Network on our XPOS terminals will be temporarily paused starting from now until further notice.
2. BTC Lightning Network Operations: BTC payments on the Lightning Network will operate as normal and will not be affected by this temporary pause.
3. Reporting Issue: The suspension is necessary to address the reporting delay issue, ensuring that all transactions are accurately and promptly reported to both merchants and distributors.
4. Customer Support: Our customer support team will be available to assist you with any questions or concerns you may have during this period. You can reach us at support[at]pundix.com
5. Updates: We will keep you informed about the resumption of crypto sales via the BTC Lightning Network on XPOS through email notifications and updates on our official support announcement webpage and social media channels.
We apologize for any inconvenience this may cause and appreciate your understanding as we work diligently to provide you with the best possible service.
Pundi X Support